Privacy Policy

Introduction

This policy explains what information DynoCX (available at dynocx.com) collects, how it is used, and the choices available to you. “DynoCX” refers to the service, including the web dashboard and the widget that customers can embed in their own products.

Information we collect

The categories of information we collect include:

• Account information. Your name, email address, and authentication information.
• Workspace information. Workspace name, website or domain, and team or member information.
• Customer and support data. Names, email addresses, phone numbers, external IDs, conversation messages, attachments, ratings, tags, and other information submitted through the widget.
• Technical information. IP address where collected, browser and device information, usage and activity information, and logs and security information. The dashboard may surface this context (such as country, browser, device, operating system, and IP address) to help your team support visitors.

How we use information

We use the information we collect to:

• Provide and operate DynoCX.
• Deliver customer conversations to your team.
• Authenticate users and secure accounts.
• Maintain the security of the service.
• Provide analytics and usage functionality.
• Process subscriptions and invoices.
• Provide support and respond to requests.
• Prevent abuse, fraud, and unauthorized use.
• Improve the service.

Customer data

DynoCX distinguishes between your DynoCX account and workspace data, and data that you collect from your own end users through the widget. You are responsible for the data you submit to DynoCX and for having the necessary rights, notices, and consents to collect and process it, including any information submitted by visitors through the widget.

Sharing

We do not sell your information. We share information only with service providers we use to operate the service, such as infrastructure and hosting providers (including Cloudflare), payment processing, analytics, and support providers. These providers process information only to provide services on our behalf and are bound by appropriate obligations.

Cookies

We use essential cookies and session storage to operate the service. If non-essential analytics are enabled, we may use analytics cookies to understand how the marketing site is used. Non-essential cookies are only loaded after you accept them, and you can decline them at any time. Our cookie banner lets you accept, decline, or review this policy.

Retention

We retain information as necessary to provide the service, meet contractual and legal obligations, resolve disputes, and maintain security. Data is deleted when it is no longer needed for these purposes, and you can request deletion of your account and workspace at any time.

Account and workspace deletion

You can delete your account and workspace from the dashboard. When a workspace is deleted, its data is removed in accordance with our retention practices. Deleting an account removes your access to the service.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your information, and to receive a copy of the information you have provided. To exercise these rights, contact us at the address below and we will respond in accordance with applicable law.

International transfers

DynoCX is hosted on global infrastructure (including Cloudflare). As a result, information may be processed outside the country where you are located, in jurisdictions that may not provide the same level of data protection. We take reasonable steps to protect information transferred across borders.

Security

We apply reasonable technical and organizational measures to protect information, including encryption in transit, authentication controls, and access restrictions. See our Security page for an overview.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the effective date above and, where appropriate, notify you through the service.

Contact

If you have questions about this policy, contact us at support@dynocx.com.