Refund Policy
Effective: September 15, 2026
Overview
This policy explains how refunds work for paid DynoCX subscriptions. DynoCX (available at dynocx.com) offers a Free plan and a paid Early Access plan. Refunds apply to payments made for the paid plan.
Subscription refunds
If you are not satisfied with DynoCX, you can request a refund for your most recent paid Early Access subscription payment within 30 days of the charge. Requests made after 30 days are reviewed on a case-by-case basis.
Cancellation
You can cancel your subscription at any time. Cancellation takes effect at the end of the current billing period, and your access continues until then. You will not be charged again after you cancel. If you were charged in error or without authorization, contact us and we will correct it.
How to request a refund
To request a refund, email support@dynocx.com from the email address on your account and include your workspace name. We will confirm receipt and respond within 5-10 business days. Approved refunds are issued to the original payment method.
Non-refundable items
Third-party-dependent services and pass-through costs that vary independently are not eligible for refunds. Where a refund is approved, it may be reduced to reflect any such costs already incurred on your behalf.
Contact
Questions about this policy? Contact us at support@dynocx.com.