What we're building next.
What's live in Early Access today, what's in development, and the ideas we're still exploring.
Early Access: live today
Core customer conversationsShipped
Search, assignment, status and tag filters, message history, internal notes and mentions, canned replies, and file uploads.
Shared team inboxShipped
Unread badges, mention counts, agent online status, conversation merging, and actions like mute, end, reopen, and spam.
Customer managementShipped
Identified or anonymous visitors, tags, activity timelines, team notes, and customer ratings.
Website chat widgetShipped
Light, dark, and system themes, position and launcher options, offline contact form, file uploads, ratings, and auto-close.
Integrations & webhooksShipped
Configurable webhook events, secrets, and delivery history for connecting DynoCX to the rest of your stack.
AnalyticsShipped
Conversation metrics, response and resolution metrics, agent performance, and CSV reports.
AIShipped
AI-powered assistance is available now, with ZDR-compatible models on paid plans.
Product improvements
Better inbox and conversation workflows
Deeper conversation tooling, more keyboard-friendly workflows, and smoother triage.
More customization
More ways to make the widget and workspace feel like your product.
More integrations
Connect the tools you already use for support and customer data.
Improvements to team collaboration
Sharper assignment, review, and handoff experiences for your team.
Future
Mobile & desktop apps
Native experiences beyond the browser.
Advanced workflows
More powerful routing, automation, and process tooling.
More powerful integrations
Deeper connectivity with the rest of your stack.
How we decide what's next.
The roadmap is intentionally flexible. We're a small, independent team, and these three things shape our priorities.
Customer feedback
Feature requests and feedback from early customers influence what we build next.
Product usage
We watch how people actually use DynoCX to decide where to invest effort.
Technical considerations
Some things take longer because of the underlying plumbing. We'd rather do them right.
Priorities may change based on customer feedback, product usage, and technical considerations. We update this page as things land or move.
Last updated: September 16, 2026